Resources
Fall 2005
September 1, 2005
Keeping up appearances: How to make your point with style and win points with customers
Would you take financial advice from an accountant with many visible tattoos? Entrust your life to a surgeon who couldn’t look you in the eye? Take flying lessons with an instructor known for a hair-trigger temper?
No loose threads: Casual dress codes can be professional
Defining a dress code may seem like a frivolous task, but first impressions do count. If suits or uniforms are the standard in your line of work you’re in luck, not much effort is required to set the tone. In most other workplaces these days, from retail to finance, some form of business casual attire seems to be the norm, and professionalism is often a casualty.
Keep cool with complainers: How to handle grumpy, irate and just plain rude callers
Even in the best businesses, it may be impossible to satisfy every customer all of the time. Often, customers pick up the phone to make their frustration known.
To resolve complaint calls, avoid expressions of rejection or uncertainty in favor of more diplomatic and intelligent answers.
Don’t say…
“I don't know.”
Why it’s bad…
You appear uninformed.
Try this instead…
“That's a good question.
Don't say...
Decode nonverbal cues: What body language tells us
Your attire is impeccable, your sales pitch expertly delivered. What else can you do to make a good impression,
secure a sale, or inspire confidence? Pay attention to body language. From head to toe, your nonverbal cues can help or muddle your intended meaning.
Top 10 tips for impeccable telephone etiquette
1. Answer calls by the second or third ring.
2.
Cue the applause: Anyone can be a better public speaker
Many business people would prefer a 10-hour flight in coach or even a tax audit to addressing an audience.
Yet, no matter what kind of business we’re in, at some time we will have to address a group: in a sales meeting, at a seminar, at a bustling convention, or even to give a wedding toast. The keys to successful public speaking ...
Want to Read the whole article?
« Return to Nexus Business Solution’s Quarterly Newsletter
- up to top -Want to subscribe to our quarterly newsletter that will keep you and your company moving forward?
How May We Help Your Company Move Forward
- Do you need to devise a plan for Growth and Development?
- Do you need to increase your company's Productivity or Efficiency?
- Do you need help with writing Technical Documents or Operations Procedures?
- Do you need to increase your Sales or Cash flow?
- Do you need to find ways to better promote your company through Marketing or Public Relations?
- Do you need Research on information that is vital to your company's future?
- Do you need to improve Staff and /or Partnership Relations?
- Do you need to develop an Exit Strategy to ensure your company's and your future?