Resources
Fall 2006
October 12, 2006
Is it Time for You and Your Customer to Split?
Identify and evaluate problem customers to determine when it’s time to restructure the relationship—or when it’s time to cut your losses and move on. Put a stop to problem clients who take advantage of you, abuse you, or fall behind in payments.
Ethics, Anyone?
Establish a Code of Ethics to help you and your employees make great, fair judgment calls. Every day we make decisions, large and small, based upon our individual values. To make sure your employees are in line with your
values and to guide them to "do the right thing," create an ethics code for your organization.
Take Me Out to the Ballgame... Employee Perk
Tickets can be a great way to reward an employee for his or her outstanding work, and encourage similar efforts in the future. Pick up a pair of major league tickets.
When it’s Time for the Pink Slip
We can no longer think of the words "You’re Fired" without envisioning Donald Trump delivering them as he glares across the table at a group of future “Donalds” in the Board Room. However, there are better ways to go about the process.
Show Me!
If you want your employee to handle responsibilities as well as you do, demonstrate the way the job is to be done,
and then say these "magic" words.
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