Resources
Fall 2009
September 22, 2009
Good as Gold!
Make quality a priority in everything you do. First, give your products or services a checkup. Are you giving customers the best you can at the price point you set? Is there anything you can do to increase the quality without incurring a higher cost — get a new vendor for parts or product, spend more time on one aspect of a job versus another? Is the best service for the customer turning the job over to an associate who is more qualified to meet a unique demand?
Six Things to Consider When Choosing a Bank
Is your bank doing all it can for you? In a climate of change, consolidation, and loss in the banking industry, it is time to evaluate how your bank stacks up against the competition. Relationship and Customer Service. You should have a solid relationship with your bank. Think of your banker as a business partner. Bank staff need to provide you with solutions to your problems, not with more problems. You should feel comfortable with the staff and be able to ask questions. When you have a good relationship with your bank, you are better able to obtain a loan, line of credit, or even eliminate onerous fees. Ask for testimonials, and ask other businesses about the level of customer service at their banks.
Procrastination Nation
If you have difficulty accomplishing important tasks, and you complete projects at the last possible minute or miss deadline after deadline, small changes can get the job done. Having trouble getting things done? A study on procrastination by Dr. Piers Steel at the University of Calgary showed that a whopping 95 percent of us procrastinate occasionally and 20% procrastinate consistently. Steel has studied procrastination for a decade or more and believes we procrastinate because we are “hard wired” to “value pleasures today more than pleasures tomorrow.” Whatever the cause, here’s what you can do about it.
Is it Time for a Professional Business Checkup?
We seek out a professional to get a yearly physical to monitor our well-being, catch early signs of disease, and discuss what changes need to be made to remain healthy. If only our businesses were so lucky! Hiring a professional is a smart business move. No matter the level of your experience, it is undoubtedly smart business to bring in a professional business advisor at some point in the life of your business. A business advisor will objectively assess the health of your business and help you to ascertain any areas that hold your business back as well as identify those that can build the business. Your advisor can provide you with the training to meet your goals. He or she can coach and work with you in order to help you to execute your plan, correct deficiencies, seize opportunities, and increase your chances of success. He or she can help your business to thrive.
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