Resources
Winter 2005
December 1, 2005
Is it time for a price hike?
The decision to raise prices is one of the most difficult choices executives make. Will existing customers flee to competitors? Will new customers look elsewhere?
It may be impossible to predict the outcome, but one thing is for sure: if you fail to examine your costs and pricing periodically, you could be cheating yourself and your employees. As you consider a possible price increase examine management, the marketplace and the quality of your products and services to make an informed decision.
Build referrals: Beyond good service
Many entrepreneurs rely almost exclusively on good customer service to cultivate referrals. Don't miss your other opportunities. Outstanding service is vital to the health of your business, but it's not always the most reliable way to build referrals.
Quick and easy ways to recognize employees
Take care of your employees, and they will take care of your customers. Here are a few inexpensive ways to make staff feel valued.
Keep employees engaged and energized
Your employees’ ideas and passion for their work can help your business grow and succeed. Are your employees giving your company their all? Do they believe that what they're doing is important? Do they feel appreciated? Do they arrive for work filled with purpose?
From procrastination to productivity
Procrastination steals valuable time and erodes productivity at work. It can hurt your personal life as well. When you wait until the last minute to finish critical tasks, you often end up taking work home on the weekend.
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